Natural Citronella Body Balm

General Information : All orders are processed within 3 business days from the order being placed. All packages are shipped via independent courier partners.

Delivery Time: An estimated delivery time will be provided to you once your order is shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order.  Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-7 business days from the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, and the method of delivery.  

Shipping Costs: We offer Free Shipping on all orders site wide. 

Packaging material: We use the best quality packaging materials for all our products and they are completely recyclable and plastic free. Go creative with the carton boxes and use them as storage boxes at home!  Do share a picture with us :)

Summer Shipping: We only use raw butters, pure grade carrier oils and pure essential oils in all our natural skin care products. We do not use synthetic stabilisers or emulsifiers in any of our skin care products which make the products more temperature stable. As a result, our delicate natural products in glass jars are sensitive to temperature changes. We make the best efforts to pack the products well, seal the jars, add extra padding and ship them in boxes to avoid any melting. However, during very warm weather, the product may soften or even melt a bit in transit as they sit in warm vehicles. Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. 

If the product does melt or get soft, in spite of the efforts we have made to prevent it, please don't worry. Leave your product at room temperature or in the fridge or freezer for a couple hours to allow them to harden. The quality and healing properties of our products are not affected in anyway by melting.

Also, please make sure that you always store the product in a cool and dry place away from direct heat and sunlight. 

Questions: If you have any questions about the delivery and shipment of your order, please contact us at +91 76192 74215 or write to us at -  support@vishisht.com.

Order Cancellations

Orders that you submit online are processed within 3 business days and can be cancelled if placed in error. You need write to us at our email id - support@vishisht.com immediately if you wish to cancel the order. This is because the orders cannot be cancelled once they are dispatched.

However, if the item is lost in transit and is undelivered, we will make every attempt to arrange for a replacement delivery at the earliest. You may choose to opt out for a replacement delivery by writing to us at our email id - support@vishisht.com. 

For the above mentioned cancellations, we will initiate a refund to the payment card or original method of payment used to pay for the item and you will receive your refund within 7 working days.

Returns

Please note that natural skin care products are not returnable under any circumstances. Hence, the below policies apply only to the home & living products. Once a product is delivered to you, you can return that item within 15 days of delivery. To be eligible for a return, the product must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, product combos and custom orders.These items are not eligible for return, refund or exchange.

Return Shipping

To initiate a return, please email us at our email id - support@vishisht.com . We require a receipt or proof of purchase to accompany your return. Once the return is approved from our end, we will initiate a pick up from your registered address. You are responsible for paying for return shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. 

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will initiate a refund to the payment card or original method of payment used to pay for the item and you will receive your refund within 7 working days.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions. Please write to us at our email ID - support@vishisht.com for any questions or concerns.