Orders that you submit online are processed within 3 business days and can be cancelled if placed in error. You need write to us at our email id - email@example.com immediately if you wish to cancel the order. This is because the orders cannot be cancelled once they are dispatched.
However, if the item is lost in transit and is undelivered, we will make every attempt to arrange for a replacement delivery at the earliest. You may choose to opt out for a replacement delivery by writing to us at our email id - firstname.lastname@example.org.
For the above mentioned cancellations, we will initiate a refund to the payment card or original method of payment used to pay for the item and you will receive your refund within 7 working days.
Please note that natural skin care products are not returnable under any circumstances. Hence, the below policies apply only to the home & living products. Once a product is delivered to you, you can return that item within 15 days of delivery. To be eligible for a return, the product must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, product combos and custom orders.These items are not eligible for return, refund or exchange.
To initiate a return, please email us at our email id - email@example.com . We require a receipt or proof of purchase to accompany your return. Once the return is approved from our end, we will initiate a pick up from your registered address. You are responsible for paying for return shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will initiate a refund to the payment card or original method of payment used to pay for the item and you will receive your refund within 7 working days.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions. Please write to us at our email ID - firstname.lastname@example.org for any questions or concerns.